• Can I see the demo before purchasing?

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  • What types of smart locks do you manufacture?

    We manufacture a variety of smart locks, including biometric, keypad, Bluetooth, Wi-Fi enabled, and traditional key-and-lock systems.

  • What customization options are available for smart locks?

    We offer customization options such as product design, branding, color, software integration, and specific features tailored to your requirements.

  • What is your production capacity for smart locks?

    Our production capacity varies based on the model and customization, but we can handle both small and large-scale production runs efficiently.

  • What is your process for handling small production runs?

    We offer flexible production volumes to accommodate both small and large orders, providing the same level of quality and customization for all production sizes.

  • What are the lead times for OEM/ODM orders?

    Lead times depend on the complexity of the order and the production volume. Typically, lead times range from 3 to 6 months from design to delivery.

  • What is the typical cost structure for OEM/ODM services?

    The cost structure depends on factors such as design complexity, production volume, and customization requirements. We provide detailed quotations after discussing your specific needs.

  • What payment terms do you offer?

    Our payment terms vary based on the order size and client relationship. We typically require a deposit with the balance due upon completion, but we can discuss terms that work best for both parties.

  • How do you ensure the quality of your smart locks?

    We implement strict quality control measures, including comprehensive in-house testing, adherence to international standards, and continuous quality monitoring throughout the production process.

  • Do you offer technical support and after-sales service?

    Yes, we provide comprehensive technical support and after-sales service, including troubleshooting, product updates, and dedicated customer service.

  • What kind of testing do your smart locks undergo?

    Our smart locks undergo rigorous testing, including functionality, durability, environmental resistance, and security testing to ensure they meet the highest standards.

  • What certifications do your smart locks have?

    Our smart locks are ISO 9001 certified and comply with relevant international safety and quality standards, ensuring reliability and performance.

 

Still have a questions?

If you cannot find answer to your question in our FAQ, you can always contact us. We wil answer to you shortly! Meet our Support team

Wade Warren

Wade Warren

Security Officer, Elite Protection Services

Smart Lock Factory has truly revolutionized home security with their smart locks. The product is durable, easy to operate, and offers great peace of mind. Excellent purchase!

Lisa Wilson

Lisa Wilson

Project Manager, HomeSecure Enterprises

Smart Lock Factory delivers on their promise of quality and reliability. The lock was easy to install, and the instructions were clear. I’m impressed with the overall performance and security features.

Mark Williams

Mark Williams

CEO, Williams Property Management

Smart Lock Factory’s smart locks are the best on the market. The build quality is exceptional, and the features are exactly what I needed. Great value for money!

Albert Flores

Albert Flores

Operations Manager, Secure Homes Inc.

I was impressed with the quick delivery and the quality of the smart lock I received from Smart Lock Factory. It’s solidly built and looks great on my door. Would definitely buy from them again.

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